Policies
Privacy Policy
Abba Caravans is committed to protecting your privacy both in-store and online. This policy applies to information collected through abbacaravans.com.au and our digital storefront at abbacaravans.store.
Information We Collect
We may collect personal information including:
•Name, address, email, and phone number
•Payment details (processed securely via third-party providers)
•Purchase history and order details
•Website usage data (via cookies and analytics tools)
How We Use Your Information
Your information is used to:
•Process orders and arrange delivery
•Communicate with you regarding your purchase or enquiry
•Provide warranty and after-sales service
•Improve our products, services, and online experience
•Comply with legal obligations
Cookies and Tracking
Our digital storefront uses cookies and analytics to improve website functionality, enhance your shopping experience, and analyse website traffic. You may choose to disable cookies in your browser, but this may affect site functionality.
Payment Security
All online transactions are processed through secure, industry-standard payment gateways. Abba Caravans does not store your credit card details.
Sharing of Information
We do not sell or rent your personal information. We may share data with trusted third parties only where necessary to process your order (e.g., payment processors, freight companies) or as required by law.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us.
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Terms of Use
By accessing and using abbacaravans.com.au or abbacaravans.store, you agree to the following terms:
•Website content is for informational purposes only and may change without notice.
•Prices, product availability, and specifications may vary between the website and the digital storefront.
•Orders placed through the digital storefront are subject to acceptance, availability, and payment confirmation.
•We reserve the right to refuse or cancel any order at our discretion (with refunds provided where applicable).
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Warranty and Consumer Guarantees
All caravans and accessories sold by Abba Caravans are covered by manufacturer warranties and the guarantees provided under the Australian Consumer Law.
Our online store products are also covered by these guarantees. Where an accessory or part is defective, we will provide repair, replacement, or refund in line with your rights under the law.
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Returns and Refunds
•Caravans: Change of mind returns are not accepted. Refunds and remedies are available where required under Australian Consumer Law.
•Accessories & Parts (Online Store): Returns are accepted within 14 days if the item is unused, in its original packaging, and accompanied by proof of purchase. Shipping costs are the responsibility of the customer unless the item is faulty.
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Limitation of Liability
To the maximum extent permitted by law, Abba Caravans and its employees are not liable for any indirect, incidental, or consequential loss resulting from the use of our caravans, services, or digital storefront. This does not exclude or limit liability where it would be unlawful to do so.
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Contact Us
If you have any questions regarding these policies, please contact:
Abba Caravans
8 Ambrose Street, Rockingham WA
Phone: (08) 9529 2777
Email: sales@abbacaravans.com.au